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E-kniha A Guide to Service Level Agreements byla úspěšně přidána do košíku.
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A Guide to Service Level Agreements
Autor: The Service Desk Institute
Nakladatelství:
The Service Desk Institute
ISBN:
Původní cena:
470 Kč
Vaše cena:
428 Kč
Popis knihy:
SLAs are becoming standard business practice across a broad spectrum of industry and commerce. SLAs are a formal means of identifying key services and the processes required to meet business needs - these are monitored and any problem areas highlighted for action. The process has grown initially within the IT industry, both as a business requirement to optimise the provision of IT resources, and as a response to the challenge of external outsourcing of IT services. This is a high-level summary of the key features involved in setting up Service Level Agreements (SLAs). Some standard templates are also included.Hodnocení uživatelů:
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